Money back guarantee policy
Our company is well known for unwavering support and quality of services we offer our client when they need us. In almost 99% we managed to offer the services that give our clients full satisfaction. However, there comes a time when our client is not satisfied with the product he/she received. Do not worry, in case of such incidences, we have put across refund process which is dictated in this Money Back Policy.
Case that warrant a refund
- In case you are charged more than once. In this case, you are entitled to receive 100% of the money. However, we may take one or two full business days to make your refund.
- If we did not find someone to work on your paper and maybe we have not started working on it. However, it is very rare to fund such cases, but we may find it difficult while selecting the best writer to tackle your paper. In such a case, you are entitled to receive a full refund of your money.
- Any case arising from us failing to meet your order deadline. However, we investigate the reason for the delay before refunding. Additionally, if the client did not provide us with enough instructions and the paper fails to beat the deadline, we are not liable and we do not refund either full or partial amount. The client should double check all the material provided and attachment uploaded for the case. Of the fault is ours, we will do a full refund.
- If we fail to find a writer for a revision of a paper we did, you are entitled to receive 20-50% of the amount paid for that paper.
- If the quality of the paper does not meet the required threshold. However, the managers will be required to check well on all the case individually to determine if they are eligible for a refund.
- If the paper received is found plagiarized. However, this is subject to sufficient proof of the plagiarized shown by our client.
- If for any reason you believe that the paper does not satisfy you, be free to contact our support team together with a refund request. However, we process for a refund within 10 days from your final deadline. Later than that, your refund will not be processed.
- Kindly note that it is not possible to process a refund in case there is an active dispute.
- VAT and extra feature associated with your paper are not refundable.
How long does it take to refund?
You are supposed to contact our support team in case of a dispute with the paper received. This way, you are supposed to send a refund request which will be forwarded to our manager for an individual check of each case. The process may take 10 business days. Sometimes, it may take less or less depending on the aspects of the case. However, after accepting your request, you are supposed to receive your refund within 2 business days.